Privacy policy

Entratech Electrical Services Pty Ltd (ABN 67 665 379 966) ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use and share it, and your choices. We handle personal information in line with the Australian Privacy Principles.

What we collect

We collect only what we need to quote, install and support your system. This may include:

• Contact details: your name, phone number, email address, suburb and installation address.
• Job details: information about your property, roof, switchboard and existing solar or battery equipment, including photos you send us or that we take during a site inspection.
• Energy information: details from your electricity bills, such as your usage and meter (NMI) number, if you provide them so we can size a system.
• Installation records: equipment serial numbers, compliance certificates and other records we must keep by law.

You can contact us without giving your full details, but we may then be unable to provide a quote or carry out work.

How we collect it

We collect information directly from you: through our quote form, by phone, email or social media, and during site visits and installation. We do not buy personal information from third parties.

How we use it

• To respond to your enquiry, assess your property and prepare a quote
• To install, commission, maintain and support your system
• To apply for network connection approvals and prepare rebate and incentive paperwork
• To register product warranties and help with warranty claims
• To meet our legal, safety and regulatory obligations

We do not sell or rent your personal information.

Who we share it with

We share personal information only where needed to deliver your job or meet the law. Depending on your job, this may include:

• Your electricity network (for example Ausgrid, Endeavour Energy or Essential Energy) for connection applications and notifications
• The Clean Energy Regulator and certificate traders, to create the certificates that provide federal solar and battery discounts
• NSW Government schemes and, if you choose to join one, your virtual power plant (VPP) provider
• Equipment manufacturers and suppliers, to register warranties and handle claims
• Finance providers (Brighte or Plenti), if you choose to apply for a payment plan
• Regulators and inspectors, such as NSW Fair Trading, where required by law
• Service providers who help us run our business, such as our website host and email and software providers

Our website

• Quote form: information you submit (including any power bill you attach) is processed by our Australian website host and sent to us by email. It is not stored on the website.
• Google reviews: the reviews on our site are displayed using a service called Trustindex, which loads content from its own servers and may set cookies.
• Cookies and analytics: our website may use cookies and analytics tools to understand how visitors use the site. This information is aggregated and is not used to identify you. You can block or delete cookies in your browser settings.

Information stored overseas

Some of the service providers above, including Trustindex and Google, may store or process information outside Australia, for example in the United States or Europe. We choose reputable providers and take reasonable steps to make sure your information is handled in line with Australian privacy standards.

Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep installation records for as long as needed for warranties, compliance and our legal obligations, and securely delete or de-identify information we no longer need.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually within 30 days.

Questions and complaints

If you have a question or concern about how we have handled your personal information, please contact us first:

• Email: info@entratechelectrical.com
• Phone: 0410 504 504

We will look into your complaint and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.